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Your Moving Questions Answered

Frequently Asked Questions (FAQ)

Have questions about moving with Student Movers? Find answers to the most commonly asked questions about our services, pricing, and moving process. If you don't see your question answered here, please call us at 713-728-4900.

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FAQ

General Questions

What services does Student Movers provide?
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Student Movers offers comprehensive moving services including local moving, in-state moving, interstate moving, moving-related packing, oversized-item moving, senior moving, commercial moving, disposal services, same-day service, and labor-only assistance. We also sell moving and packing supplies.

What areas do you serve?
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We serve the Greater Houston area including Houston, Galveston, Baytown, Conroe, The Woodlands, Sugar Land, and Fulshear. We also provide in-state moves throughout Texas and interstate moves to all 50 states.

Are you licensed and insured?
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Yes, Student Movers is fully licensed and insured for your protection and peace of mind.

How long have you been in business?
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Student Movers has been serving the Greater Houston area since 1996, building a reputation as a trusted moving company through consistent, quality service.

What are your business hours?
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We are open 7 days a week including most holidays! We offer flexible scheduling including evenings and weekends based on availability. Contact us at 713-728-4900 for current business hours.

FAQ

Pricing and Estimates

How much does moving cost?
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Moving costs vary based on several factors including distance, size of your move, services required, and timing. Contact us at 713-728-4900 for a free, detailed quote specific to your needs.

Do you provide free estimates?
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Yes, we provide free, no-obligation estimates for all moving services.

How do you calculate moving costs?
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Local moves are typically priced based on time and crew size. Long-distance moves are based on distance, time, and crew size. Additional services like packing or specialty item handling are priced separately.

Are there any hidden fees?
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No. We provide simple straightforward estimates so you know exactly what to expect with no hidden fees. Any additional services requested during the move will be discussed and approved before proceeding.

Do you require a deposit?
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A deposit is NOT required to confirm your reservation for local moves. A deposit may be required for some long-distance moves. Call 713-728-4900 for more information.

What payment methods do you accept?
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We accept cash, credit cards, and other approved payment methods. 

FAQ

Booking and Scheduling

How far in advance should I book?
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We recommend booking 2-4 weeks in advance, especially during peak moving season (May through September). However, we can often accommodate shorter notice and offer same-day service based on availability.

Can I change my moving date?
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Yes, we understand that plans change. Contact us as soon as possible to discuss rescheduling. Changes made with less than 48 hours may not always be possible, but we will do our best.

What is your cancellation policy?
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Cancel or reschedule anytime at no charge!

Do you move on weekends and holidays?
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Yes, we offer flexible scheduling including weekends and some holidays based on availability.

Do you offer same-day moving services?
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Yes, we offer same-day service based on crew and truck availability. Call 713-728-4900 as early as possible to check availability.

FAQ

Packing Services

Do you provide packing services?
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Yes, we offer complete packing services including materials and labor, or you can pack yourself and we’ll handle the moving. We only provide industry standard supplies at low cost.

Do I need to provide packing materials?
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No, when you use our packing services, all materials are included. If you’re packing yourself, we only sell industry standard supplies at a low cost. You only pay for what you use!

Can you pack just certain items?
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Yes, we offer partial packing services for specific rooms, fragile items only, or any custom combination you need.

How long does packing take?
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Most homes can be professionally packed in 4-8 hours depending on size. Larger homes may require 1-2 days.

Will you unpack at my new location?
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Yes, unpacking services are available to help you settle into your new home quickly.

FAQ

Moving Day

What time will the movers arrive?
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We’ll provide a time window for arrival, confirm the day before, and call 30 minutes ahead before arriving on moving day.

How long will my move take?
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Local moves typically take 3-8 hours depending on size and distance. Long-distance moves may take 1 to several days depending on the destination.

Do I need to be present during the move?
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Yes, someone 18 or older should be present at both locations to answer questions, provide access, and sign paperwork.

What should I do to prepare for moving day?
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Have items packed and ready, clear pathways, reserve elevators if needed, arrange parking for the moving truck, and keep valuables and important documents with you. For some properties like highrises, a COI (Certificate of Insurance) may be required. Always check with your property so we can provide before the move

Can you move items from storage units?
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Yes, we can load and unload storage units as part of our services.

FAQ

Special Items

Can you move upright pianos?
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Yes, but we only specialize in upright pianos and most electronic keyboards.

Do you move safes?
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Yes, our oversized-item moving services include safes of various sizes that are under 600 pounds.

Can you move hot tubs or pool tables?
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Yes some types, but call 713-728-4900 to discuss.

What about artwork and antiques?
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We take special care with valuable and fragile items. Custom crating is available for extremely valuable pieces. Call 713-728-4900 to discuss in detail.

What items can't you move?
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We cannot transport hazardous materials, perishables, plants (for long-distance moves), illegal items, or other prohibited materials.

FAQ

Long-Distance Moving

Do you provide interstate moving?
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Yes, we provide interstate moving services from Greater Houston to destinations throughout the United States.

How long does interstate moving take?
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We are direct delivery service so moves to neighboring states typically are the same day, while cross-country relocations can take 1-3 days or more. Call 713-728-4900 to discuss in detail.

Can I track my belongings during an interstate move?
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Yes, we maintain communication throughout your move and provide updates on timing and can provide GPS tracking for your convenience and assurance.

What if my new home isn't ready when my belongings arrive?
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Contact us to discuss temporary storage options if needed.

FAQ

Insurance and Liability

Is my stuff insured during the move?
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Yes, basic liability coverage is included. Additional insurance options are available for purchase.

What if something gets damaged?
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All damage claims must be submitted in writing within 90 days of the move with photographs and documentation.

Are you responsible for damage to my walls or floors?
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We take precautions to protect property, but we’re not responsible for pre-existing damage or structural issues not disclosed in advance. More details are provided in the documentation or call 713-728-4900 for more information.

FAQ

Senior Moving

Do you offer special services for seniors?
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Yes, this is our specialty! Our senior moving services include patient, compassionate assistance designed specifically for elderly residents.

Can you help with downsizing?
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Yes, we assist seniors with downsizing decisions and coordinate disposal or donation of unwanted items.

Do you work with families?
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Yes, we coordinate with family members and keep everyone informed throughout the moving process.

FAQ

Commercial Moving

Do you move businesses?
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Yes, we provide commercial moving services for offices, retail spaces, warehouses, and other business facilities.

Can you move after hours?
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Yes, we offer evening, weekend, and holiday moving to minimize business disruption.

Do you move IT equipment?
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Yes, we handle computers, servers, and other technology with care. We recommend coordinating with your IT team for proper disconnection and reconnection. Call 713-728-4900 to discuss in detail.

FAQ

Additional Services

Do you sell moving supplies?
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Yes, we sell industry standard moving boxes, packing materials, and other moving supplies at low cost. We can bring any supplies, but you only pay for what you use!

Can you just help with loading or unloading?
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Yes, our labor-only services provide professional help without the truck if you have your own transportation and container.

Do you offer disposal services?
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Yes, we provide disposal services for items you don’t want to take to your new location at an affordable rate.

Can you help rearrange furniture in my home?
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Yes, we can help with furniture rearrangement and single-item moves within your home.

Still Have Questions?

If you didn’t find the answer to your question, we’re here to help!

Student Movers, Inc.
Residential Division

📍 Address: 8630 Lipan Rd., Houston, TX 77063
📞 Phone: 713-728-4900

Call us today at 713-728-4900 to speak with our moving specialists. We’re happy to answer any questions and provide a free quote for your move.

Book your move with Student Movers, Inc. & Get 5% OFF Moving Services! 

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